Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cctvguy.com.au. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cctvguy.com.au.


How To Get Service – A returned merchandise authorization (“RMA”) is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 02 9836 3133, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions. Our RMA technical support policies and procedures, which may be found on our website (www.cctvguy.com.au) or printed information enclosed with your product, govern all policies and procedures relating to both warranty and non-warranty returns. Please do not send a product to us without an RMA. Please pack the product carefully before return and include all parts and accessories so that we can thoroughly service your product.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept the incorrect installation damage.

If you cut the wire and install it, you will not receive a warranty.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

please contact us or filling this RMA Form return to us